SUPPORT
• Where to ship from
All orders will be shipped from our Sydney warehouse and you can track your order information through Aupost.
If you are a reseller, you can also choose to have your order shipped from the brand’s factory to get the lowest price on the item, but of course the shipping time will increase!
• How long does it take to receive your purchase?
If there is a problem with your shipping address, or force majeure causes the goods to be returned; lost; damaged, etc. , we will contact you in a timely manner and deal with it. Our goal is to ensure that customers receive the goods after purchase, we do not want to lose any customer. All customers 100% received the goods purchased.
• How long does it take to receive the goods
Customers can choose normal courier or expedited delivery while purchasing goods, normal courier generally 5-7 days delivery, expedited courier generally 1-3 days delivery, please note that the delivery time limit provided is only an estimated time limit, there may be changes (usually due to circumstances beyond our control, please refer to the courier company delivery rules)
We will try to deliver in accordance with the estimated time limit, but we can’t guarantee to do so!
• Why is the price cheaper than other websites?
All of our products are in co-operation with the brand, no middleman to earn the difference in price!
Special note that the market is flooded with a large number of fakes. Any product has a reasonable market price don’t buy fakes just to get the bottom price.
• How can I prove that my purchase is genuine?
All of our products are produced in branded factories and have brand authorisation certificates. You can visit the brand’s official website and enter the box security label for authenticity verification.
• What can I use to pay?
We support
VISA、Mastercard 、JCB、Discover、American Express 、Paypal(Available for some customers)、Alipay(Available for some customers)
• Does the product have nicotine?
All products sold by AUVAPER contain nicotine. The nicotine content varies from item to item, from 2% — 5%.
• Can I buy in bulk?
Sure. You can get even better deals with packages and combo.
If you need to buy larger quantities, you can become a reseller to get better prices and a long-term stable co-operation.
• How to become an agent
Contact us for agent co-operation programmes and product quotations.
• I need other brands
Contact us, tell us the brand and quantity of the item you need and leave the rest to us!
